About Fairway
Our Vision
To lead the hospitality industry in Uganda with our personalized services designed to sculpt a memorable experience and enliven the senses of our guests.
Our Mission
- To deliver exceptional hospitality, at a great value, through our warm and friendly team that strives to create a “home away from home” for our guests.
- To understand and anticipate the needs of our guests, in order to provide the finest personal service and facilities to inspire guests to connect with our brand.
- To extend genuine care to our guests, and ensure their comfort by holding true to our family values of quality,excellence, and honesty while offering our signature Ugandan hospitality.
Our Values
We fuse tradition with steady development in the most up-to-date services, corresponding to the modern-day requirements for luxury/functionality, lifestyle, and individuality of the sensitiveGuests.
At its core, we hold the following values and beliefs:
- Exceptional Service – We understand that the value can be created with every encounter and this is reflected in our superior standard of service.
- Integrity – We are honest and straightforward in our interactions with our guests, colleagues and the communities in which we operate.
- Respect – We respect the objectives of our stakeholders, the values of our guests, and the cultural difference in all our operations.
- Teamwork and Passion – We are devoted to what we do and bring our individual expertise and creativity together, because the difference between success and failure is a great team.
- Continuous Improvement – We are innovative and utilize best practices to continually improve our management techniques, and the quality of our services.
Our Story
Fairway Hotel & Spa is a family-owned hotel constructed in 1969 to host Pope John I for his first Papal visit to Africa. The building has survived multiple uses throughout the years, retaining its detailed beauty and elegance. At some point, the Hotel offered free services to guests seeking refuge from the political turmoil a young Uganda was facing.
Fairway was originally the residential home belonging to the Bandali family. We believe the people make the hotel, one can find this ethos ingrained in the staff at Fairway Hotel. This mindset is reflected in every aspect of the Hotels experience, we provide a hassle-free, affordable stay in our beautiful city of Kampala.
Fairway Hotel has transported this historical building into the 21st Century with a recent renovation which included full updates to the rooms while leaving intact the elegance of its 1969 details. To take yourself back in time, be sure to pay attention to the ornate carvings, symmetric bay windows, and elegant entryway. The hotel has been updated to provide modern comforts in an authentic historical setting.
Three generations of management have transformed the hotel while maintaining its family values of Quality, excellence, and honesty. Fairway Hotel is often described by our regular guests as “home away from home”. Providing exceptional customer service